SHIPPING INFORMATION

ALL ORDERS IN THE CONTINENTAL USA OVER $150.00 GET FREE STANDARD SHIPPING. (Excludes Warehouse Sale)

We know you will be anxiously waiting for your package to arrive at your front door, so please read below to help guide your shipping selection. Our customers are our number one priority and we want to make sure your order is shipped to you as soon as possible!

WHEN WILL MY ORDER SHIP?

Pre-Orders: Any orders containing pre-order items may be shipped in different shipments. Please refer to the ship date on the product page.

Warehouse Sale Orders are processed within 10-15 BUSINESS DAYS. During our warehouse sale we do not offer free shipping, standard shipping rates will apply. Please note, orders are not processed on Saturdays, Sundays or holidays. USPS picks up our orders at the end of each business day. Once your order has been picked up there is a 3-6 business day expected arrival time for the continental US. Although, USPS estimates a delivery time, there is no guaranteed delivery date. USPS does not deliver on Sundays or holidays. All Warehouse Sale purchases are final sale and can not be returned or exchanged.

Standard Shipping - USPS Priority Mail
All standard orders are processed within 2-5 business days. Please note, orders are not processed on Saturdays, Sundays or holidays. USPS picks up our orders at the end of each business day. Once your order has been picked up there is a 3-6 business day expected arrival time for the continental US. Although, USPS estimates a delivery time, there is no guaranteed delivery date. USPS does not deliver on Sundays or holidays.

Expedited Shipping - USPS Priority Mail Express

Orders placed Monday through Friday before 12:00 PM CST will be processed that day. Orders placed after 12:00 PM CST will be processed the next business day. Expedited Shipping in the continental US ships in 1-2 business days.

All express orders placed on Friday after 12:00 PM CST, Saturday or Sunday will be processed on Monday.

Please note that this assumes all of your shipping and billing information is correct and the merchandise is in stock. We will notify you if the merchandise you selected is not currently in stock.
Your order may be shipped in multiple packages at no additional charge to you.
Please double check your shipping address! You will be charged to double ship if the wrong address is entered.

WHAT IF I HAVE LOCAL PICKUP?

We offer free local pickup for our DFW customers! Please select LOCAL PICKUP as your delivery option at checkout. You will receive an email when your order is ready for pickup with instructions. Local pickup hours are Monday-Friday 10am-3pm. Orders placed on Friday after 12pm will not be processed until Monday as our warehouse is closed Saturday & Sundays. We are also closed on all major holidays.

HOW DO I KNOW THE STATUS OF MY ORDER?
As soon as your order is placed, you will receive a confirmation email. Once your order has been processed, you will receive another email with a USPS tracking number. You can check the status of your order at any time by tracking your number at https://www.usps.com/. Please allow 7 business days before inquiring about the status of your order.

We are not responsible for lost or stolen packages. If your tracking shows that your package has been delivered, please check with your neighbors and family members to make sure they did not receive it by mistake. USPS requires that you wait 7-15 days from the 'delivered' date (provided by USPS) before filing a claim for your lost/stolen package. Then feel free to file a claim with USPS using the following link - https://www.usps.com/help/claims.htm.

WHAT IF I RECEIVE A DAMAGED ITEM?
Damaged merchandise must be reported prior to wear and tags must be attached. All damage reports must be made within 3 days of the delivery date. Please email pig@theimpeccablepig.com immediately and provide a picture of the damaged/defective area. Please include your name, order number and a brief description of the damage.

MY PACKAGE WAS NOT DELIVERED OR STOLEN. WHAT DO I DO?

If you receive a USPS delivery email and your package is not delivered, please contact us at pig@theimpeccablepig.com. USPS often sends out the delivery email prematurely and the package is delivered within 1-2 business days.

We also offer the optional Route shipping insurance on all orders! If your order is lost, stolen or damaged and you chose not to purchase the insurance, The Impeccable Pig is not able to provide a replacement or a refund. If your order is lost, stolen or damaged and you did purchase Route Shipping Insurance, please contact support@routeapp.io to begin the claim. Route claims must be filed within 15 days of the order shipping. You can also download the Route App, where you can track all of your packages and file claims directly! Please email pig@theimpeccablepig.com for any questions regarding Route.

UNDELIVERABLE PACKAGES:

If the address you provided is incorrect and/or unable to be delivered, the customer is responsible for any additional postage needed. An additional flat rate of $8 will be charged to the customer to re-deliver any order that was placed with an incorrect or undeliverable shipping address.

INTERNATIONAL ORDERS

We currently ship international orders to Canada, Mexico, and the U.K. Shipping to Australia is temporarily unavailable due to USPS shipping suspensions in place due to impacts caused by Covid-19.

USPS First Class Package International

First Class Package International orders are usually delivered within 7-21 business days. Orders confirmed before 12:00 PM CST will be processed the same day. Orders confirmed after 12:00 PM CST will be processed the following business day. Cost is calculated based on weight and destination.

USPS Priority Mail International

Priority Mail International orders are usually delivered within 6-10 business days. Orders confirmed before 12:00 PM CST will be processed the same day. Orders confirmed after 12:00 PM CST will be processed the following business day. Cost is calculated based on weight and destination.

USPS Priority Mail Express International

Priority Mail Express International orders are usually delivered within 3-5 business days. Orders confirmed before 12:00 PM CST will be processed the same day. Orders confirmed after 12:00 PM CST will be processed the following business day. Cost is calculated based on weight and destination.

Duties & Taxes

The Impeccable Pig does not pay any customs, duties, or taxes of any kind on international orders. Countries may or may not assess a fee for your order entering the country. Customers are responsible for covering these duties and taxes. If you use a discount code on your order, you will be charged duties and taxes on the original price of the items.

HOW DOES AFTERPAY WORK?

Ordering with AfterPay

AfterPay is a “shop now, enjoy now, pay later” payment option on the site available for orders that are being shipped within the United States. Your order will be paid for using a card of your choice in 4 equal installments that are automatically charged to you every 2 weeks. The first installment is due at the time of purchase.

Returning with AfterPay

AfterPay acts as a middleman in terms of payment. When a purchase is made using AfterPay, AfterPay pays us the full amount for your order so that we can get it shipped out ASAP. AfterPay is then responsible for collecting those funds from you via the payment installments. If you need to return something from an order completed through Afterpay, please send it back to The Impeccable Pig within 21 days of delivery. We will send you the full amount of the item in store credit. You are still responsible for completing the Afterpay payments.

Didn’t answer all of your questions? Shoot us an email at pig@theimpeccablepig.com with any questions you have.