frequently asked questions

GENERAL FAQ'S

I forgot to apply a discount code to my order, can you apply it for me?


Please reach out to us at pig@theimpeccablepig.com with your order number and discount code so we can take a further look! 

If a discount code is part of a flash sale (Ex. Sale on Sale, Black Friday, etc.) we can only apply the code if the sale is still active, or if it has been less than 24 hours since the order was placed.

I forgot to apply my gift card to my order, can you apply it for me?


We are unable to edit the method of payment on an order after it has been placed. If you placed an order you meant to place using a gift card or store credit, please email us at pig@theimpeccablepig.com with your order number and we will do our best to accomodate you.

How do I know what size I am?


Our items are measured in our warehouse, and the measurements for each item can be found in the item description.

Please direct any specific questions you may have to pig@theimpeccablepig.com.

Are all online items in-store too?


Some of our items are online only! Our in-store inventory will depend on the location and current season.

In order to inquire about if an online item is sold in stores, you can email us at pig@theimpeccablepig.com where we can answer any questions you may have!
How can I know if a sold out item comes back in stock?

If an item is sold out, we recommend signing up for our restock alerts! 

Please go to the product page of the sold out item and sign up for the waitlist there. You can select what size and color you are looking for, and will be emailed if your selection comes back in stock.

You can also join our email list and we will let you know when our most popular items are back in stock online. Our social media is updated daily with popular back by demand items, new arrivals, sales, and more!
An item from my recent order just went on sale, can you make a price adjustment?

At this time, we do not make price adjustments to items that have been marked down to a sale price, or were included in a flash sale.
What items are final sale?
The following items are final sale and cannot be returned: 
  • Items that are marked “Final Sale” on the website in the item description.
  • Hats 
  • Jewelry
  • Hair Accessories
  • Sunglasses
  • Bags
  • Home + Gift Items
  • Bodysuits + Bralettes + Intimates
  • Belts
  • Gift Cards

CONTACT

How can I best contact you?

In order to best contact us, we recommend emailing pig@theimpeccablepig.com to receive a response within 24 business hours!

You can also reach us at 214-346-0536 during our business hours of 8:30-4:30pm CST, Monday-Friday. 

You can visit our Contact Us page for any further information.
Can I get On your Email list?

Of course! Scroll to the bottom of our website to sign up for our email newsletter. Sign up today to be the first to know about new arrivals, sales, and more!
Can I get on your sms list?

Of course! Click here, or on the banner on the top of our website to sign up for our SMS alerts. Sign up today to receive 15% cash back on your first order, and to be the first to know about new arrivals, sales, and more!
Are you hiring?

We would love for you to join our Impeccable Pig family! We truly love our jobs! Check out our Careers tab to learn more about our open positions.

RETURNS/STORE CREDIT

My item did not fit how i had hoped, can i exchange it for another size?

We currently do not offer exchanges, as our inventory sells out quickly. In order to exchange sizes, we recommend initiating a return for the item that does not fit and reordering the correct size! You can click this link to access the Returns Center.

For more information in regards to returns, check out our Return Policy page on our website. Please email us at pig@theimpeccablepig.com if you have any other questions!
I sent in a return and am looking for my store credit. Where can I find it?

Some email providers filter our online credit emails into the spam folder. If you made a return and it has been more than 4 business days, you will probably find the credit email in your spam folder. If you still don't see it, please email pig@theimpeccablepig.com for assistance.
Can I drop off my return in store?

At this time, our store can only accept returns on items that were purchased in store.

For information about initiating a return for an online order, please see our Return Policy.
Does my store credit expire?

Store credit and gift cards do not expire! If you have any troubles accessing your gift card, email us at pig@theimpeccablepig.com so we can help you locate your credit information.

ORDER FULFILMENT + ROUTE

Can I edit or cancel my order after it has been placed?


We work to fulfill and ship your orders as quickly as possible. Because of this, we are unable to cancel orders and are limited to the edits we can make to orders once they have been placed. 

If there is an error in your order, please reach out to us as soon as possible at pig@theimpeccablepig.com so we can work to resolve it for you!
I placed two orders, can you combine them for me?

The Impeccable Pig has the ability to combine orders only if both orders have not been fulfilled or shipped. To check the status of your order and inquire about combining shipments, please email us at pig@theimpeccablepig.com and we will do our best to accommodate you!
I received the wrong item in the mail. What should I do?

If you received an incorrect item, please email us at pig@theimpeccablepig.com and let us know so we can make sure we get the correct item in your hands!
Can I pickup my order at the nearest store location?

At this time, local pickup is reserved for our warehouse location only! If you placed an order using local pickup and are unable to make it to our warehouse, email us at pig@thempeccablepig.com so that we can get your order to you! 

If you ordered local pickup, see below for our warehouse address and pickup hours! 

1352 Crampton St
Dallas, TX 75207

Warehouse Pickup Hours:
Monday-Friday; 9:30am-3:30pm CST
Where does The Impeccable Pig ship to?

We currently ship to anywhere in the United States, as well as Canada and Mexico!

We are in the process of expanding our shipping capabilities to more countries, stay tuned!
What is Route?

Route Package Protection is a third party company we use to insure your shipment! If you choose to add Route to your order, you will pay a small fee to guarantee that if any issues occur during the shipment of your package (damaged mail, lost mail, etc.) you will be entitled to a full refund or replacement item. Route is a nonrefundable charge.
My package was marked as delivered but i have not receieved it, what should i do?

Once a package is picked up from our warehouse, it becomes the responsibility of USPS. USPS occasionally marks packages as delivered earlier than the actual delivery, so if you do not see your package we recommend waiting 1-3 business days to see if a late arrival occurs. If you are still unable to locate your package and believe it has been lost by the mail service, there are two options for resolving the issue!

If you have Route Package Protection, file a claim here to find out more details about the location of your package.

If you do not have Route Package Protection, we recommend filing a claim with your local post office to determine the location of your lost package.

AFTERPAY

How do I place an order using afterpay?

AfterPay is a “shop now, enjoy now, pay later” payment option on the site available for orders that are being shipped within the United States. Your order will be paid for using a card of your choice in 4 equal installments that are automatically charged to you every 2 weeks. The first installment is due at the time of purchase. 
How do I return an order I placed using afterpay?

AfterPay is a third party in terms of payment. When a purchase is made using AfterPay, AfterPay pays us the full amount for your order so that we can get it shipped out ASAP. AfterPay is then responsible for collecting those funds from you via the payment installments. 

If you need to return something from an order completed through AfterPay, please use our Returns Center to send it back to The Impeccable Pig within 21 days of delivery. We will send you the full amount of the item in store credit. You are still responsible for completing the AfterPay payments.
We love to hear from you, have more questions for our team? Please contact us at any time!
CONTACT US